Terms & Conditions

Terms & Conditions
Welcome to the Lilac Rose website. Please make sure you have read through the following terms and conditions before placing an order.

Company information
Our company details are:-

Lilac Rose Direct Limited (trading as Lilac Rose) U.K. company registration number: 6272146

Lilac Rose Direct Limited (trading as Lilac Rose) U.K. VAT number: 944268795

You can write to us at:-

Lilac Rose

69 Regent Street


CV32 5DX

You can email us at [email protected]
Tel: 01926 883800

We accept Visa Credit, Visa Debit, Visa Electron, Maestro, MasterCard Credit and MasterCard Debit, JCB

Online orders
When you purchase an item from us online, you will receive an email confirming receipt of your order and an order number. When it has been posted, you will receive an email confirming your order has been despatched. We aim to despatch your order within 24 hours and no more than 48 hours. In the unlikely event that the despatch of your item is delayed, we will contact you to inform you of when you can expect delivery. Orders placed at the weekend will normally be posted on the next working day.

All prices shown on our website ( www.lilacrose.co.uk) are inclusive of V.A.T. and in G.B.P. (£). We welcome purchases from overseas but all orders are charged in G.B.P., and any transaction fees that are added by your card company are not our responsibility. We cannot be held responsible for errors on this site, including but not limited to prices. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.

We make every effort to package your items attractively, safely and securely. Where possible, every item is wrapped in tissue paper. Please retain any packaging if you want to make a return.

Out of stock items
Due to the nature of our business, occasionally items shown on our website will no longer be in stock at the time we process your order. In these cases we will email you with your options, which may be that we are able to reorder the item from our supplier or it may be an immediate refund.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To ensure you can shop securely we use an online secure payment service provider. The security services of this provider are among the most advanced in the country using state of the art internet solutions to process your card payment.

Product Information
We only work with brands that produce the highest standard of clothes, jewellery and accessories. We then take great care in describing and photographing each item so that they appear on the website as accurate as is possible. However, the colour, finish and shape of handmade items made from natural materials may differ from one item to another. Also the actual colours you see will very much depend on your monitor and so we cannot guarantee that your monitor’s display of any colour will reflect the exact colour of the product. In the unlikely event that you are not satisfied with your purchase, please get in touch with us and we’ll see what we can do.

We will take every care to ensure accuracy of descriptions and prices of products but we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Orders are subject to availability. In the time between an order being placed and packed for delivery the stock levels may have changed. So if an item you ordered becomes out of stock we will notify you as soon as possible.

Prices are subject to change without notice. 

All measurements are approximate, and unless stated, sizes indicated are UK sizes. 

It is possible that our retail stores could run a promotion which may not be available on the website or the other way round.

Use of our website
You must not copy the images or content contained within our website (www.lilacrose.co.uk) for commercial purposes without the written consent of Lilac Rose. You must also not use our website in any way that undermines the credibility of Lilac Rose. Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.